Case study
OBT outsources IT infrastructure and hosts applications (Desktop Anywhere). A custom ASP.NET 3.5 app pulled contractual, helpdesk, and ad-hoc charges into invoices, 40 man hours a month down to under an hour.
Customer
Online Business Technology
What they do
Outsourced IT infrastructure; hosted applications (Desktop Anywhere)
Business problem
Manual invoicing. Over 40 man hours each month. Error prone. Three to five days to issue invoices.
Solution
Custom ASP.NET 3.5 three-tier app. Cortex, AutoTask, Telerik Reports to PDF.
Outcome
40 man hours down to under an hour (about 30 minutes), with fewer mistakes, and items that had not been billed captured.
OBT provides outsourced IT infrastructure and hosted applications that can be used from any computer (Desktop Anywhere).
They needed to bill across three sources: Cortex (provisioned customers); AutoTask (helpdesk charges); and ad-hoc, once-off charges.
Before the billing application, invoices were raised by hand.
The manual process took over 40 man hours per month and was error prone. Issuing invoices took three to five days each month.
They needed one place to bill Cortex (provisioned customers), AutoTask (helpdesk charges), and ad-hoc charges.
A custom application in ASP.NET 3.5, over a three-tier architecture.
Cortex was connected through a custom stored procedure, with real-time access to the Cortex database. AutoTask supplied non-contractual / helpdesk charges. Telerik Reports laid out the invoices and wrote PDFs from the billing database.
Thirty minutes. Bring a sentence about the systems that already hold the charges. We will tell you whether a custom billing pass is the job, this write-up is an older project, not a product brochure.